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Under what circumstances would the fee change?  

Any alteration to the original agreement may affect the fee.  In this event, Xperient LLP will inform the client in advance of the work being carried out.

What is your cancellation policy?  

100% of the agreed fee will be charged in the event of cancellation or postponement within 21 days inclusive of the date(s) booked.  Further cancellation charges of less than 100% of the fee may be levied outside the 21-day zone at the company’s discretion.  This will be communicated and agreed with the client before an invoice is sent. 

At the point of cancellation, any expenses incurred in the course of design, devising or rehearsal will become payable.

Any non-refundable expenses incurred for pre-booking of flights, trains or accommodation will become payable in the event of a cancellation.

For bookings outside the UK, Xperient may arrange to invoice for travel and accommodation costs as soon as expense is incurred, even if this is before the event is completed for immediate reimbursement. 

Are you VAT registered?  

Xperient LLP is registered in the UK for Value Added Taxation.  Our VAT registration number is 923 8389 93.

Who do you bank with?  

Xperient LLP are pleased to use the ethical banking services of the Cooperative Bank.  This business banking service is provided in partnership with the Federation of Small Businesses (FSB), an organisation to which we belong.

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