Xperient - Communication Skills Training - bringing learning to life


Working with Xperient Training for any Leadership and Development leader is a dream come true!  The organization is well managed, dependable, collaborative, and very flexible – all important characteristics that every L&D professional looks for when partnering with a vendor. Xperient is all about going the extra mile to get it right for the customer. If you are looking for a training vendor as a partner, Xperient is the perfect partner to ensure your training is successful and delivers behavioral change.”

Viki Steenhuis, Head of Leadership & Development, Hiscox USA

“We found Xperient to be a valuable partner in delivering remote training for our fitness to practise team. They absorbed information quickly and effectively, and used this to design and deliver engaging sessions. Given the pace and complexity of our work, we were grateful for the independent approach they took. They asked, targeted questions of us and the courses were well structured and methodical. They rapidly adapted their delivery style by expertly reading the room and we appreciated the respect they showed to the knowledge and experience of our people.”

Social Work England

“The ‘Professionalism’ training provided by Nicola and Ian was so interactive it went beyond the seminar room into coffee, lunch and tea breaks – I was delighted to see this level of engagement by our culturally diverse group and feel certain they, their practices and their patients will benefit from the day. It was a pleasure to work with Xperient Training, to share their enthusiasm and to witness their communication skills.”

Christine Horner, CPD Adviser, NHS Education for Scotland

 “I’m delighted with the impact Xperient Training has had delivering our management programmes and suite of Refresher sessions.  I value them as a trusted partner that is responsive to my needs and skilled in facilitation, experiential learning and business role playing. A deep understanding of our culture and management approach has enabled them to create realistic scenarios that have a lasting impact on our learners.  Learners give high ratings to the facilitation style and usefulness of content, commenting that topics are brought to life in a challenging and engaging way. I recommend Xperient Training without hesitation.”

Phil Steele, People Development Advisor, Hiscox Insurance

“I wanted to thank you so much for last Thursday’s Presentation Skills Workshop. I can tell from colleague’s informal comments to me today that everyone enjoyed the workshop and found it really useful, one person even told me it was a good team building exercise during which one could get to know colleagues a bit better on a more personal level. A nice added bonus!”

Anti-Slavery Charity Pro-bono Presentation Skills Workshop 2018

“Xperient training workshops have had a significant impact. The workshops are engaging, entertaining, refreshing and have been very well received.”

Stephanie Boyce, Committee Manager & Clerk Disciplinary and Regulatory Committees, Association of Chartered Certified Accountants (ACCA)

“You’re a fantastic team and a brilliant addition to our Trainee Development Centre.  The role play afternoon is always the highlight of our programme.  I love the way you all really engage with the delegates: you put them at ease; the level of personal feedback you provide is consistently of a high standard and ‘on-point’. It is a pleasure to work with you all. Thank you!”

Leadership & Development Manager, Global Law Firm

“I spoke with the class yesterday and they really enjoyed the course. What they particularly liked was the workshop format and the opportunity to ask lots of questions and be interactive. I think the course was particularly interesting in that it didn’t offer answers to questions but allowed the class to explore the possibilities.”

Professor, Aberdeen University ‘Professionalism in Practice’

Underwriters, Hiscox Insurance Company Ltd attending Individual Negotiation Coaching Sessions:

“I found the session really useful and motivating. Also quite realistic.  The discussions throughout the session took the pressure away from the role-play making this more effective.  Very impressive! The switch from character to coach with immediate feedback was excellent.”

“What I found most useful about my session was the fact that it is was done on an individual basis and could therefore be tailored to my personal training needs.  I got a lot out of the session and have subsequently been able to apply some of the things I learned to my day job.”

“It really made me think about how I interact with brokers on the phone.  I know I have certain traits and I am now thinking about how this comes across to the broker and trying to deal with this accordingly.”

“The Xperient workshop was helpful in making me think about how to get the best effect out of giving feedback, rather than just getting it over with! It gave a good perspective on how to approach different situations from different angles and also brought into sharp focus how different everybody is in their approach.”

Senior Associate, Mayer Brown LLP attending Delivering Difficult Message Workshop

“The training generated a wealth of practical ideas and suggestions, which will be of real benefit to councillors chairing any meetings but particularly remote meetings and should ensure we are well prepared for an increasing amount of remote meetings. In particular it will help us to ensure that everybody is included and that the meetings are well-run and successful. Definitely recommend this to any organisation but particularly local authorities.”

Marie Pye, Councillor – Chair Training for Remote Meetings 2020 London Borough of Waltham Forest”

“Well delivered, with the right mix of instruction and enabling people to share their own experiences.”

Waltham Forest Scrutiny Officer

“A useful session, pitched at the right length and at the right level. We had several experienced members in my session, but they all came away feeling they’d learnt something. I think there was a good mixture of leading from your side and getting the members involved with their own ideas to generate discussion.”

Waltham Forest Council Scrutiny Policy assistant

“The General Dental Council has worked with Xperient Training on a variety of training initiatives. Xperient have developed bespoke material for the development programme we have for Fitness to Practise chairs. This has involved setting up practical training exercises on questioning, running sessions with remote witnesses, and managing common challenges within hearings with developed scenarios. Another area that has been really helpful to some participants is training in public speaking techniques to assist when required to speak in a formal tribunal setting.

These training sessions are an invaluable opportunity for panellists to get relevant experience for personal development and progression, with individual feedback given in a safe and positive training environment. Xperient  have received great feedback for the sessions they’ve given and the work they’ve done has helped the organisation maintain a strong team of FTP chairs.”

Val Shepherd, Senior Hearings Manager, General Dental Council

re: New Panelist Induction, Chair Development, Questioning Skills, Giving and Receiving Feedback

“Business impact?  Managers report greater confidence and skill in people management, especially handling difficult conversations.  On the sales side, underwriters are now more skilful in managing broker relationships and developing their accounts.   Finally, I have to applaud Xperient’s professionalism, responsiveness and energy – an enjoyable team to work with.”

Phil Steele, People Development Advisor, Hiscox Insurance

“The Professionalism in Practice forum theatre workshop which Xperient organised for us made a complex subject accessible and engaging for a very diverse group of delegates. I was really impressed by the thorough research the Xperient team put in to make the scenarios come alive. They had authenticity and integrity, which enabled the Xperient team to gain the trust and participation of a highly expert and potentially challenging group, who were then able to focus on the issues they were there to work on, confident that the exercise was valid and meaningful, as well as great fun.”

Duncan Rudkin, Chief Executive and Registrar, General Dental Council

“We worked with Ian and Nicola to produce an assessment for a sensitive internal promotions process following a restructure in our secretarial management team. Having worked with us before they fully utilized their prior knowledge of our business but also their understanding of the pressures and expectations within a professional services organisation. We very much worked together in designing the role plays; ensuring that they were both fit for purpose and realistic and they were very responsive to our timescales.

“Ian and Nicola really added value to the process, both in terms of their roles on the day but also the support given to our assessors, some of which were quite new to the process and contributing greatly at the wash up and subsequent feedback stages”

Alexandra Wilkinson, Senior HR Adviser, Herbert Smith LLP

‘Importantly, as well as really positive immediate delegate feedback we’ve seen real evidence of learning transfer and behavioural change.’

Matt Freeland, Senior HR Director Operations, Pepsico UK